Privacy Policy

Last updated: August 1, 2025

1. Introduction

Neon Loom ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our UK visa consultation services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Contact us through our website forms
• Subscribe to our newsletter
• Request a consultation
• Engage our services

This information may include:

• Name and contact information
• Email address and phone number
• Immigration status and visa requirements
• Personal circumstances relevant to your case

2.2 Automatically Collected Information

We may automatically collect certain information about your device and usage of our website, including:

• IP address and browser type
• Pages visited and time spent on our site
• Referring website information
• Cookie and tracking data

3. How We Use Your Information

We use the information we collect to:

• Provide immigration consultation services
• Respond to your inquiries and requests
• Send you newsletters and updates (with consent)
• Improve our website and services
• Comply with legal obligations
• Protect our rights and interests

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With your explicit consent
• To comply with legal obligations
• To protect our rights and safety
• With trusted service providers (under strict confidentiality agreements)
• In connection with a business transfer or merger

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. You can control cookie preferences through our cookie consent banner or your browser settings. For more information, please see our Cookie Policy.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Client files are retained according to professional standards and legal requirements.

8. Your Rights

Under UK data protection law, you have the right to:

• Access your personal data
• Rectify inaccurate information
• Erase your data in certain circumstances
• Restrict processing of your data
• Object to processing
• Data portability
• Withdraw consent

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our services are not intended for children under 18. We do not knowingly collect personal information from children under 18. If you believe we have collected such information, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than the UK. We ensure appropriate safeguards are in place to protect your data in accordance with UK data protection standards.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our website with an updated "Last updated" date.

13. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us: